RETURNS

* The products must be returned in new, resellable condition. Products that are altered or damaged(scratches, wreckage etc.) do not qualify and may be discarded.
* Items returned without authorization will not be accepted. To obtain an Authorization Form, please contact customer support via E-Mail at info@icebrooks.com
* Exchanges and Refunds will be accepted within 14 days of your original receipt of the order.
* Exchange for a different length or item, the amount of the goods will be recalculated.
* All custom items and solid gold items are not subject to returns, due to the fact that each piece is made to order.
* Sale items are not refundable but are exchangeable within 14 days of purchase.
* Shipping paid on Returned Items is non-refundable.

*Each order only allows return once.

Although some areas enjoy free postage, we actually bear the freight for each order ( £10-€30), so once the refund is made, the freight will not be refunded.

 

HOW TO RETURN?


Please carefully package the item you are returning in its original packaging. It must be presented in its original packaging and accompanied by the appropriate sales slip, any appraisals. You are responsible for the return shipping label. Once your package is prepared, please contact our customer service to get further details of returning address.


HOW LONG WILL IT TAKE TO PROCESS MY RETURN?


Please allow upto 2-3 weeks from the return shipped date for us to receive and process. Upon processing your return, we will send a confirmation of your return to the email address associated with your account. Once submitted, refunds will be transferred to your bank account in two to ten business days, which depends on your bank.


If for any reason you are not satisfied with your purchase, simply notify us by e-mail: info@icebrooks.com