*For health & safety measures we cannot accept returns if the safety wrapper has been removed, these cannot be resold.

* The products must be returned in new, resellable condition. Products that are altered or damaged (scratches, wreckage etc.) do not qualify and may be disregarded.

* All returns must enclose name / order number / reason for return / stating exchange or refund. 

* Items returned without outer packaging are eligible for store credit 
* Items returned without authorization will not be accepted. To obtain an Authorization Form, please contact customer support via E-Mail at
* Exchanges and Refunds will be accepted within 14 days of your original receipt of the order.
* Exchange for a different length or item, the amount of the goods will be recalculated.
* All custom items and solid gold items are not subject to returns, due to the fact that each piece is made to order.

* Shipping paid on Returned Items is non-refundable.

*Each order only allows return once.

Although some areas enjoy free postage, we actually bear the freight for each order ( £10-€30), so once the refund is made, the freight will not be refunded.



Please carefully package the item you are returning in its original packaging. It must be presented in its original packaging and accompanied by your name, order number, reason for the return, how you would like to resolve. You are responsible for the return shipping label. Once your package is prepared, please contact our customer service to notify them of your return.

Returns Address:

ICEBROOKS RETURNS, 66 Bootham, York, YO30 7BZ, United Kingdom


Please allow upto 2-3 weeks from the return shipped date for us to receive and process. Upon processing your return, we will send a confirmation of your return to the email address associated with your account. Once submitted, refunds will be transferred to your bank account in two to ten business days, which depends on your bank.

If for any reason you are not satisfied with your purchase, simply notify us by e-mail:


In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3

  • Pay Later


Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.


Warranty Policy

Our lifetime guarantee entitles you to a one-time repair of the piece - free of charge. We will repair the item if you experience any defects in craftsmanship or breakage. You will need to send us a photo or video of the damage. There is a £50 / $65 repair fee if you encounter future problems, after a replacement has been sent. This warranty is voided under any user damage issues (scratches, intentional breakage, water damage).



Icebrooks is a trading name of Reynoldston Ventures Ltd.
Company No:
Rievaulx House, 1 St Mary’S Court, Blossom Street, York, United Kingdom, YO24 1AH