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Our lifetime guarantee entitles you to a one-time repair of the piece - free of charge. We will repair the item if you experience any defects in craftsmanship or breakage. You will need to send us a photo or video of the damage. There is a £50 / $65 repair fee if you encounter future problems, after a replacement has been sent. This warranty is voided under any user damage issues (scratches, intentional breakage, water damage).

Important Note: for health & safety measures we cannot accept returns if the safety wrapper has been removed, these cannot be resold.

Return:

To process a return or replacement - please refer to the link below. This link provides all the necessary information including the address and all details we may require.

We allow up to 30 days from date of delivery to request a return. After this time period our system will not allow a return. Returns postage is paid for by the customer, unless we have erred (we've sent you the wrong item). 

Please make sure you have tracking and proof of weight for the parcel you're returning.

We do not refund the shipping cost you paid. Please note, all items must be in original packaged condition in order for us to accept your return. A returns slip complete with address information will be created automatically within the returns system, which can be printed direct or emailed to you.

Icebrooks items must be returned by mail.

We offer refunds to your original payment method on all full priced items returned to us within 30 working days from the date of your delivery.

Store credit on an e-gift card is offered for any returned sale item or items purchased using a discount code.

Klarna returns are processed inline with our returns policy.

Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.

If you have any questions, feel free to email our support at info@icebrooks.com